Kia recalls Sorento

for emergency fix

Kia Sorento, 2021, nose

KIA is recalling almost 1,000 of its new Sorento SUVs for a bug fix that has affected certain vehicle's emergency call system.

The recall only affects Sorento models produced between September 1 and December 14, 2020 and the car maker says any remedial work will be carried out free of charge.

The cars need a reset and update to their eCall system which governs the vehicle's eCall SOS feature.

In case of an accident, the Sorento's eCall system normally transmits the vehicle identification number (VIN) to the emergency call centre.

However, if an airbag were to be deployed in one of the affected vehicles the VIN would not be transmitted.

Kia dealers can reset the eCall system so that the VIN is transmitted accurately when appropriate.

The company says it is not aware of any injuries or accidents caused by the issue and 965 cars sold in the UK are affected.

Kia UK is contacting owners with affected vehicles to arrange an appointment at their nearest Kia dealership.

The estimated time to carry out the work is up to 30 minutes, but customers should schedule up to one hour, including vehicle reception and handling.

Customers with questions may contact Kia Customer Services on 08000 158757.


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